Vulnerable groups
Knowledge Center: Living Together
Knowledge Center: Living Together
Working with vulnerable groups
People with disabilities, the elderly, those living in poverty, newcomers, young people in vulnerable situations—many volunteer organizations work with groups that deserve extra attention and care. This requires specific skills as well as the right attitude.
People with disabilities, the elderly, those living in poverty, newcomers, young people in vulnerable situations—many volunteer organizations work with groups that deserve extra attention and care. This requires specific skills as well as the right attitude.
What makes a group 'vulnerable'?
'Vulnerable' means that someone is less able to stand up for themselves, has less resilience, or finds themselves in a situation where risks are higher. This can be temporary (due to illness, loss, or poverty) or structural (due to a disability or a disadvantaged position).
Important: vulnerability is not a personal trait; it describes a situation. Always treat people as individuals, not as a category.
Focus on strengths, not limitations
A common mistake is focusing too much on what someone cannot do. A better approach is to ask: what *can* the person do? What do they need to participate, and how can you support that?
This shift in approach—from care to empowerment—impacts the entire organization: how you communicate, how you organize activities, and how you handle wishes and complaints.
Practical points to consider
Communicate clearly and understandably
Use simple language, allow time for questions, and check for understanding. Don't just ask "Do you understand?" (people almost always say yes); instead, ask the person to explain it in their own words.
Respect boundaries and privacy
Do not share information about participants with others—including fellow volunteers—unless necessary. Ask for permission before taking photos. Discuss personal situations only with those who need to know.
Be mindful of dependency
Vulnerable individuals can easily become dependent on the volunteers supporting them. This is not necessarily a bad thing, but it does require awareness. Ensure the relationship remains professional and that there is always a backup plan in place for when you are not around.
Know your limits
As a volunteer, you are not a professional care provider. If someone needs professional support—psychological, medical, or legal—refer them to the appropriate agency. That is not passing the buck; it is acting responsibly.
Take good care of yourself
Working with vulnerable groups can be demanding. Stories and situations can affect you deeply. That is human and normal—but you do need to acknowledge it.
Discuss your experiences with a coordinator or fellow volunteer. Maintain boundaries. And take a break when you need one.