Het bestrijden van (verborgen) armoede en verspilling in Nederland, in het bijzonder binnen de stad Groningen.
Customer Registration Employee
Practical details
Opportunity • Structural
Contact person
Geert Doornbos
Ask Geert a question or contact the organiser directly at bedrijfsleiding@voedselbank-groningen.nl or 0503117936.
Requirements
#120603
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Interesting or nice about this vacancy
The direct registration team is to be newly formed. The coordinator and staff will have direct contact with (new) clients of the Food Bank. They assess and screen the data of potential clients. In some situations, there is contact with care providers. The job offers room for initiative; employees have their own workspace at the Food Bank.
Tasks and duties
The employee of the direct registrations team is responsible for the administrative processing and for conducting registration interviews with potential customers.
- You ensure the proper administrative handling of the application, application interviews, screening, and re-screening.
- You schedule appointments for registration and conduct registration interviews with residents who register.
- You communicate with clients or support services regarding the approval or rejection of food aid using, among other things, bank statements.
- You handle email and phone calls regarding everything related to the registration independently.
- You consult with colleagues and the coordinator if there are questions regarding the allocation of food aid.
- You ensure the safeguarding of the privacy of clients inside and outside the Food Bank.
Skills and qualities
- You are a people person! You easily connect with others and can build relationships, and you have a good understanding of people.
- You are friendly and patient when talking to customers and external parties.
- You can work independently and are stress-resistant during busy periods.
- You are proactive and a go-getter.
- You hold respect and equality in high regard.
- You are an enthusiastic and pleasant colleague; you enjoy working in a team.
- You adhere to the guidelines, criteria, and standard amounts established by Voedselbanken Nederland.
- It is helpful if you have experience with Word, Excel, and Outlook.
- You are willing to be trained in the administrative system and to attend (financial) training courses.
- You are available for 2 half-days as soon as possible.
Additional information
Information and applications at bedrijfsleiding@voedselbank-groningen.nl
Related to
About Voedselbank Gemeente Groningen
Het bestrijden van (verborgen) armoede en verspilling in Nederland, in het bijzonder binnen de stad Groningen.
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