Ontwikkellink

link050

Volunteering Centre

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Difficult conversations

Practical details

Training • One-off

6 Oct, 13:00 - 16:00

9743 AL, Groningen, Groningen, Nederland

12 spots left

Contact person

Hillian Kremer

Ask Hillian a question or contact the organiser directly at ontwikkellink@link050.nl or 0503051900.

Ontwikkellink

#123965
Scan me or visit en.link050.nl/o/link050-Ontwikkellink/opportunities--trainings/Moeilijke-gesprekken/123965 to join

The training on conducting difficult conversations

This compact, practical training helps volunteers gain more self-confidence and calm during difficult conversations in a short time. In just one afternoon, you will learn how to effectively set boundaries, manage emotions, and maintain control, while respecting the other person.

What will you learn in this session?

- Setting boundaries : Saying a clear and kind 'no' without feeling guilty.
- Catching emotions : Staying calm in the face of anger, resistance, or disappointment.
- LSD technique : Listen, Summarize, and Ask clarifying questions to prevent misunderstandings.
- Practical needs : Practice immediately with recognizable situations from your volunteer work.

For whom?

For active volunteers who encounter challenging conversations in their work and need quick, immediately applicable tools.

Trainer: Heleen Doevendans